The consumer services industry is an ever-evolving market and is bracing for unprecedented growth. It is expected that India will step up to be the largest consumer market at the global level. Being one of the progressing markets; it has thus begun to capture investor as well as entrepreneur interest. ICCS is one of the prominent names in the market and is one of the leading BPO service providers in India. It is known for its BPM and BPO domains as well as its highly responsive structure that seamlessly caters to the client’s inpidual needs.
The journey of ICCS from BPO to a brand
ICCS was incepted in the year 2005 as a small international BPO company. However, the firm made concerted efforts over the years. As a result, it is now one of the leading BPO/BPM companies in the country.
Currently, the firm has delivery centres in eight cities, wherein it manages 13 million customer interactions in a month with the help of over 5000 executives. The brand boasts of a perse client portfolio and serves clients across sectors including the Government, DTH, E-commerce, Banking, FMCG, FinTech, and much more….
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